Quality Service
Quality Service to Customers: A Key to Success
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the three phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
Roger:
Just a quick note to say "thanks" for the great role-play time on Tuesday. In my several years of involvement with Sandler and President's Club, yesterday's session was by far the most productive that I have experienced in terms of working on my 30 second commercial, UFC, and hook questions/statements. The situations were suprisingly "real" in how they felt, and I had an opportunity to "be creative" in a safe setting and to try some things that I haven't been consistent about doing. I feel energized today as I work through my cookbook of cold and referral calls, and I'm looking forward to an important meeting this afternoon to put the role-play into action. Thanks for your investment in me as a sales professional - I value your input and suggestions, and especially the passion you bring to the weekly PC sessions.
Kevin M. Savage, Ph. D., R.P.G. Engineering and Construction Services Division, Bowser-Morner, Inc.